We want you to love what you’ve chosen. But if your order isn’t quite right — the wrong size, the wrong shade or simply not the one — we’re here to help.

This policy is in addition to your rights under the Australian Consumer Law, which cannot be excluded or limited.

Change-of-Mind Returns

We want you to love what you order, so please choose carefully. As a small business, we’re unable to accept returns or exchanges simply for a change of mind. Of course, if your item arrives faulty, damaged or not as described, your rights under Australian Consumer Law still apply. 

To make a special request for a change of mind return, please contact us at info@thelivingedit.tv with your order number and the item you would like to return. Please include a photo of your item in its original packaging - the sheets must be in the drawstring bag as delivered.  

Please ensure your return meets the following requirements: 

• the item is unused, unwashed and in its original condition. 
• the item is returned in its original packaging with all labels and tags attached  
• the item is in a condition suitable for resale 
• you can provide proof of purchase. 

Return postage is paid for by the customer, and original delivery charges are non-refundable.Any costs associated with a return or exchange are covered by the customer.  

We recommend using a tracked delivery service, as The Living Edit cannot be responsible for returns that are lost or damaged in transit.

Exchanges

Eligible items may be exchanged within 30 days of delivery, subject to stock availability.

Please contact us at info@thelivingedit.tv before returning your item. The customer is responsible for the cost of returning the original item and shipping the replacement item.

If the item you would like is unavailable, we will offer a refund to your original payment method.

These postage costs do not apply where a product is faulty, damaged, incorrect or otherwise covered by the Australian Consumer Law.

Items That Cannot Be Returned for Change of Mind

For health, hygiene and safety reasons, we cannot accept change-of-mind returns for:

• cleaning or household products that have been opened or used
• sleep masks or other personal-use items that have been worn or removed from sealed packaging
• bed linen that has been used, washed, marked, damaged or returned in a condition unsuitable for resale
• gift cards
• items clearly marked as final sale.

These exclusions do not apply where an item is faulty, damaged, unsafe, incorrectly described or otherwise protected under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

Please contact us as soon as possible if your order arrives faulty, damaged, unsafe, significantly different from its description or if you receive the incorrect item.

Email info@thelivingedit.tv and include:

• your order number
• a description of the issue
• clear photographs of the product and packaging, where possible.

We may need to assess the item before confirming the appropriate remedy.

Where a product has a major problem, you may be entitled to choose a refund or replacement. Where the problem is minor, we may choose to repair the item, replace it or provide another appropriate remedy in accordance with the Australian Consumer Law.

If the product is confirmed to have a fault, is damaged or you have received the incorrect item, The Living Edit will cover or reimburse reasonable return postage costs. Please contact us before returning the item so we can provide the appropriate instructions.

Sale and Promotional Items

Sale items remain covered by the Australian Consumer Law and may be returned where they are faulty, damaged or incorrectly described.

Unless otherwise stated, items purchased during a promotion may also be returned for change of mind if they meet the eligibility requirements in this policy.

Where an item was purchased as part of a bundle, multi-buy offer or promotion, any refund will be adjusted to reflect the promotional conditions and the value of the items retained.

Free Gifts

Where a free gift was included with a qualifying purchase, the gift must also be returned unused and in its original packaging when the qualifying item is returned for change of mind.

If the free gift is not returned, its stated retail value may be deducted from the refund. This does not apply where the qualifying product is being returned because it is faulty or does not meet the consumer guarantees.

Proof of Purchase

We may ask you to provide proof of purchase, such as your order confirmation, receipt or another record showing that the item was purchased from The Living Edit.

Refunds

Once your return has been received and inspected, we will let you know whether it has been approved.

Approved refunds will be issued to the original payment method. We aim to process refunds within 5–10 business days of receiving and approving the return.

Your bank or payment provider may require additional time for the funds to appear in your account.

Returning Your Order

Please do not send returns directly to SKUTOPIA or to any address shown on your parcel without first contacting us.

To begin a return or exchange, contact:

The Living Edit Customer Care
Email: info@thelivingedit.tv

We will provide the correct return instructions and return address for your order.